Refund & Cancellation

Last updated: July 2026

Because our products are handcrafted in small batches using fresh, high-quality ingredients, all sales are final once an order has been prepared. Please read this policy carefully before placing your order.

Cancellations

We understand that plans change. You may cancel your order free of charge if you contact us at least 5 days before the scheduled pickup date. Cancellations made after that point cannot be accommodated, as your order will already be in preparation.

To cancel an order, please reach out via our Contact page or send us a direct message on Instagram.

Refunds

Due to the handmade and perishable nature of our confections, we do not offer refunds once an order has been prepared or picked up. All sales are final.

If you receive an order that is damaged or incorrect, please contact us within 24 hours of pickup with a photo and a description of the issue. We will do our best to make it right.

No-Shows

If you do not pick up your order on the agreed date and have not communicated with us in advance, we are unable to guarantee a reschedule or refund. Please reach out as soon as possible if you need to change your pickup arrangement.

Order Window

Orders are accepted from the beginning of the month and close towards the end. Pickup takes place at the end of the month. Submitting an order is a commitment to pick up on the scheduled date.

Questions?

If you have any concerns, please don’t hesitate to contact us — we are always happy to help.